Our 60 Day Money Back Guarantee is offered to new customers only – we will issue a full refund, less shipping, on returned products, used or unused, post-marked within 60 days of the initial delivery date and accompanied with an RMA number. To obtain an RMA (Return Merchandise Authorization) number and process a return, email us within 60 days of receiving your order. Please mention your order number along with the reason for return. Upon receiving your request, we will respond within 1 business day with return instructions and an issued RMA number. We will NOT refund any returned orders without an issued RMA number. Any package or items returned to us without an RMA number will either be refused or discarded and will not qualify for a refund.
Customer is responsible for all shipping charges. Product containers must be returned in order for us to process a refund. For your protection, we recommend that you use a recorded-delivery service when shipping the items. Reorders and wholesale orders are non-refundable. If multiple orders for the same item(s) exist in one household, only the first order may qualify for a refund if within the 60 day time frame. The start of the 60 day period is the day courier records successful delivery.